Helping you make informed lending decisions.
HFinance is committed to helping you find finance solutions that suit your circumstances. We take the time to understand your financial goals, assess your borrowing needs, and compare loan options from our extensive panel of lenders.
Licensee Details
Subiaco WA 6008 Australia
Complaints & Dispute Resolution
We are committed to providing exceptional service. If you are dissatisfied with any aspect of our service, please let us know so we can work towards a prompt resolution.
Step 1 — Contact Your Broker
Please contact your HFinance broker in the first instance, as many concerns can be resolved quickly. If your complaint cannot be resolved immediately, we will acknowledge your complaint and work with you towards an outcome.
Step 2 — Internal Dispute Resolution
If you are not satisfied with the outcome, your complaint may be escalated to our Internal Complaints Officer.
Complaints Officer:
Mark Norman
Organisation:
Specialist Finance Group
Email:
compliance@spfgroup.com.au
Address:
325 Churchill Avenue
Subiaco WA 6008 Australia
Phone:
(08) 9286 6888
We aim to resolve complaints as quickly as possible and will provide a written response within the timeframes required by applicable laws and industry standards.
Australian Financial Complaints Authority (AFCA)
If you remain dissatisfied after completing our internal dispute resolution process, you may refer your complaint to the Australian Financial Complaints Authority. AFCA provides free and independent dispute resolution services.
AFCA Membership Number:
57628
Address:
GPO Box 3
Melbourne VIC 3001
Phone:
1800 931 678
Email:
info@afca.org.au
Website:
https://www.afca.org.au
